Refunds Policy

This Policy sets out the circumstances in which payments for Memberships are refunded. It forms part of our Terms of Use, and expressions defined there have the same meanings here. Nothing in this Policy affects your statutory rights.

Faulty or non-conforming services

Where a Membership does not begin following payment, where the Site is unavailable for a significant part of the period paid for, or where the Services otherwise do not conform to the contract, you are entitled under the Consumer Rights Act 2015 to have the matter remedied or, where that is not possible within a reasonable time, to a full or partial refund. On notification we will, at your election where the law so provides, extend your Membership to cover the period lost or refund the price in full or in part.

Change of mind

A Membership begins immediately on payment. At checkout you expressly request immediate access and acknowledge that your statutory right to cancel is thereby lost. Accordingly, no refund is available on the ground that you have changed your mind once a Membership has begun. Where that request and acknowledgement were not validly given or confirmed, your right to cancel within 14 days is preserved and will be honoured. Memberships purchased before 27 September 2026 retain, in respect of that purchase, the 14-day refund offered at the time of purchase.

Cancellation of renewing Memberships

A Matchday Pass expires automatically. A Monthly or Three-Month Membership may be cancelled at any time, in a single step, from your account page or from your account with the Payment Provider. Cancellation takes effect at the end of the period for which you have paid, and no further charge is made. No refund is made in respect of any part of a period that has begun.

Persons under 18 and gambling harm

Where an Account is found to be held by a person under 18, or where you inform us that gambling has become a problem for you, we will close the Account and refund the unexpired portion of any Membership.

Exclusions

No refund or compensation is payable in respect of any bet, stake or betting loss. Calls are expressions of opinion and not guarantees of any outcome, and the full record of Calls is published so that it may be reviewed before any purchase.

Procedure

Requests for a refund should be sent to support@offside.win from the email address associated with the Account. We will respond within two working days. Refunds are made to the payment method used for the original purchase.